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Plus, Lyft and Anthropic announced a partnership to create AI-powered products for customers
Shares of ride sharing service Lyft (NASDAQ: LYFT) jumped 5.3% in the afternoon session after the company announced a partnership with Amazon and AI startup Anthropic to develop artificial intelligence tools for customer care. It noted that some of its existing AI deployments have drastically reduced customer service resolution times. Jason Vogrinec, executive vice president of platforms at Lyft, added, "We see AI as an opportunity to improve the quality and effectiveness of our operations, not
Lyft Inc. (NASDAQ: LYFT) has entered into a strategic alliance with AI company Anthropic. The partnership aims to improve the rideshare experience for over 40 million riders and 1 million drivers.
Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence tools for the ride-hailing platform's customer care operations. The company said it has been using Anthropic's Claude AI model, through Amazon's Bedrock generative AI platform, which has helped reduce the average customer service resolution time by 87% and is resolving thousands of customer requests each day. While the use of advanced AI in customer service operations has fueled worries over job loss in the industry, Lyft said there would continue to be a need for human customer support agents.
Lyft is partnering Anthropic to bring the startup's tech to its platform, starting with the customer care agent riders can access through the Lyft app.
AI is coming for ridesharing.
Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both
Shares of ride sharing and on demand delivery service Uber (NYSE: UBER) fell 7.4% in the pre-market session after the company reported weak fourth-quarter results: gross booking guidance for the next quarter missed, and this is weighing on shares. Also, the comments during its earnings call suggest that Uber might take longer to commercialize the autonomous vehicle business. This stands in contrast to bullish comments by Tesla about its impending Robotaxi rollout. Also, while earnings exceeded e
Lyft (LYFT) concluded the recent trading session at $13.81, signifying a +1.99% move from its prior day's close.
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Uber Technologies Inc. is working on a new paid offering that would let commuters lock in prices for frequent rides ahead of time, rivaling a popular feature that Lyft Inc. launched five months ago.
(Bloomberg) -- Uber Technologies Inc. is working on a new paid offering that would let commuters lock in prices for frequent rides ahead of time, rivaling a popular feature that Lyft Inc. launched five months ago.Most Read from BloombergTrump's Federal Funding Pause Threatens State Financials Texas HOA Charged With Discrimination for Banning Section 8 RentersBudapest Mayor Aims to Block Orban’s Plans to Build ‘Mini Dubai’Vienna Embraces Heat Pumps to Ditch Russian GasNewsom Enlists Magic Johnson