Nearly Nine Out of 10 Decision Makers Rank the Phone as the Most Important Outbound Channel for Meeting Customer Service Goals and Increasing Revenues

CHICAGO, March 17, 2025 (GLOBE NEWSWIRE) -- While channels like email and messaging are more prevalent, the phone remains one of the most business-critical tools available, according to a 2025 study from Forrester Consulting, commissioned by TransUnion (NYSE: TRU). The study found 86% of decision-makers across a wide range of industries agree the phone is the most important outbound channel for meeting customer service goals and increasing revenues.

Read more at globenewswire.com